Préfecture de Police

Modifié le 28/07/2020

To contact the taxis and public transport office, please complete this online complaint form.

We inform you that the Paris Préfecture de Police is not authorised to deal with:

• Any complaints regarding a suburban taxi or a taxi in another region of France. In these cases, you should send your claim to the relevant local authority.
• Any refund claims for overpayment which can be settled by agreement with the driver or registered as a complaint with authorities such as the police force or a police station.
• Any questions concerning fares for Paris taxi rides for medical reasons, which should be sent to the Caisse Primaire d'Assurance Maladie de Paris .

Concerning any items lost or left in a taxi, you can send a declaration to the lost and found office ( service des objets trouvés ).

Confirmation of your claim
Administrative framework
I hereby certify the accuracy of the information provided in this form, and the authenticity of the documents enclosed. *
Article 441-6 of the French Penal Code:
Unlawfully obtaining from a public administration or from an institution discharging a public service mission, by any fraudulent means, any document intended to establish a right, an identity or a capacity, or to grant an authorisation is punished by two years' imprisonment and a fine of €30,000.
Article 441-7 of the French Penal Code:
Except as otherwise provided in the present Chapter, a penalty of one year's imprisonment and a fine of €15,000 is incurred by :

• 1° drafting an attestation or certificate stating materially inaccurate facts [...]
• 2° forging an attestation or certificate which was originally genuine. [...]

Start the process

• All fields marked with an * are required

• First name * :
• Last name * :
• Landline or mobile telephone * :
• Your complaint involves : A taxi A chauffeur-driven vehicle A motorcycle taxi
• Complete main address :
• Courriel (email address)* :
• Confirmer le courriel (confirm email)* :
• Description of the vehicle (make, model, colour) :
• Description of the driver :
• Vehicle registration. Regarding taxis, this information appears on the invoice which must be given to you by the driver whenever you ask for it or when the amount exceeds €25 :
• Vehicle registration. Regarding chauffeur-driven vehicles and motorcycle taxis, this information is available on the booking website, or on the invoice given to you if necessary :
• Vehicle registration. Taxis only: the taxi parking permit number (black plate with red characters on it), found on the vehicle's front right wing : information on the invoice, given to you whenever you ask for it or when the amount exceeds €25 :
• Date and start time of the ride (please indicate hh:mm and day/month/year) * :
• Date and end time of the ride please (indicate hh:mm and day/month/year) * :
• Pick up point : Hotel Your home Workplace Taxi station Taxi hailed on the public highway Roissy-Charles de Gaulle terminal airport 1, 2A, 2B, 2C, 2D, 2E, 2F, 2G, 3 Roissy-Charles de Gaulle TGV station Orly airport SNCF station (intramural Paris)
• Pick up point : other (give some details) :
• Destination : Hotel Your home Workplace Taxi station Taxi hailed on the public highway Roissy-Charles de Gaulle terminal airport 1, 2A, 2B, 2C, 2D, 2E, 2F, 2G, 3 Roissy-Charles de Gaulle TGV station Orly airport SNCF station (intramural Paris)
• Destination : other (give some details) :
• Any details about the destination (address and name of the hotel, etc) :
• Drop-off point (when different from destination) :
• Price displayed on the taxi meter fixed on the car dashboard or, concerning chauffeur-driven vehicles and motorcycle taxis, announced in euros before the beginning of the ride :
• Total fare paid (in euros) :
• Did the driver apply an additional charge? : Yes No
• If you answered "yes", what was the amount of the additional charge (in euros) ? :
• What reasons were given by the driver to justify the additional charge ? :
• Means of payment : Cash money Credit card Check
• Did you receive an invoice from the driver ? Taxis : given whenever you ask for it or when the amount is higher than €25. Chauffeur-driven vehicles and motorcycle taxis : available on the booking website, or on the receipt given to you if necessary : Yes No
• Please enclose a copy of the invoice if available (choose an image or PDF file) :
• Reason for your claim (multiple choices are possible : keyboard key Ctrl and click) : Dangerous driving Rudeness Insult Physical assault Discrimination (racism, sexism, homophobia, etc.) Non-compliance of rates Credit card refusal Cleanliness of the vehicle Non-compliance of the itinerary Extra time over the initial ride Solicitation Ride refusal No invoice or receipt given
• Other reason for your claim (specify) :
• Detailed description of the facts alleged in the claim :

• Vérification de sécurité

  

  

  

  Saisissez les lettres ci-dessus* :

* Champs obligatoires