How to make a complaint in France

In Paris, you can make a complaint 24 hours a day, 7 days a week at your central police station.

plainte étranger

You can make a complaint at any police station or gendarmerie, wherever you are staying or wherever the offence was committed.

Foreign visitors can also have access to bilingual police officers. Bilingual officers are either placed on reception at the stations or patrol the streets. During summer they wear badges with a flag that shows which language(s) they speak. They can answer both simple requests for information (directions, location of tourist sites etc.) and more sensitive questions concerning thefts or attacks. They therefore offer valuable help to tourists who do not speak French.

When a complaint is made, police officers can use the S.A.V.E. software (Foreign Victims Assistance System), available in 16 languages, to report complaints from foreign tourists and give them a receipt in their native language, which simplifies future procedures they may need to take with their embassy or in their own country.