Customer complaint form

Modifié le 28/07/2020

To contact the taxis and public transport office, please complete this online complaint form.

We inform you that the Paris Préfecture de Police is not authorised to deal with:
  • Any complaints regarding a suburban taxi or a taxi in another region of France. In these cases, you should send your claim to the relevant local authority.
  • Any refund claims for overpayment which can be settled by agreement with the driver or registered as a complaint with authorities such as the police force or a police station.
  • Any questions concerning fares for Paris taxi rides for medical reasons, which should be sent to the Caisse Primaire d'Assurance Maladie de Paris .

Concerning any items lost or left in a taxi, you can send a declaration to the lost and found office ( service des objets trouvés ).

Confirmation of your claim
Administrative framework
I hereby certify the accuracy of the information provided in this form, and the authenticity of the documents enclosed. *
Article 441-6 of the French Penal Code:
Unlawfully obtaining from a public administration or from an institution discharging a public service mission, by any fraudulent means, any document intended to establish a right, an identity or a capacity, or to grant an authorisation is punished by two years' imprisonment and a fine of €30,000.
Article 441-7 of the French Penal Code:
Except as otherwise provided in the present Chapter, a penalty of one year's imprisonment and a fine of €15,000 is incurred by :

  • 1° drafting an attestation or certificate stating materially inaccurate facts [...]
  • 2° forging an attestation or certificate which was originally genuine. [...]


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